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american home warranty roof coverage So shame on 2 10 Home Warranty for continuing to employ and dispatch such contractors when I'm so certain they are very aware of the countless complaints about this unprofessional and unreliable contractor!I am completely getting the run around from 2 10. They stated they were waiting on a diagnosis from the contractor before they could move forward. So, I called the contractor and they stated they had already submitted the diagnosis and were waiting for 2 10's approval. I called 2 10 back and they stated "ma'am we have 1,000's of claims to review" So, basically they take your money, but clearly don't the adequate resources or staff to resolve issues in a timely manner or just do the right human thing!This is a bad business model and what a poor way to treat paying customers. On to making a complaint to BBB. I will definitely not be recommending 2 10 to anyone EVER!There was something wrong with my AC switch. It was a Friday when the AC went out. I was at work and I called AHS to submit my claim because I did not have my information at that time to log in. Initially, when we did the claim, there was supposed to be a company and AHS said that they would come in that Monday. Also, they said that if it was an emergency, they would come in in that weekend. It was in the 100s and my house was so hot so I called back and I said, “Could someone do it on the emergency basis?” And the AHS rep took about 30 minutes calling every company she could to get someone out to repair it.

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When I requested on numerous occasions for a written denial I finally received a statement claiming they denied the claim due to "lack of routine maintenance.

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    Denials for repairs are numerous and this is the first thing the technician is looking for when he walks into any house.

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    The Better Business Bureau shows more than 2,300 complaints against HomeSure.

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    During his tenure with Affinion group, Upshaw served in a variety of capacities with progressive responsibility, including five years as CEO of Affinion International where he lived and worked overseas.

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